Terms of Service

1. About These Terms

These Terms of Service (“Terms”) govern your use of AIPrinter. By using AIPrinter, you agree to be bound by these Terms. Please read them carefully.

Business Information: WAMMA LTD, registered in England and Wales with company number 17187505, registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Contact: aiprinter@wamma.io

2. Service Description

AIPrinter is a web application that allows users to design custom products using AI-generated images and order them for physical delivery. The product design and ordering experience takes place directly on this website (aiprinter.io), which also serves as the marketing and information hub for AIPrinter.

3. Geographic Availability and Delivery

We currently deliver to: United Kingdom. Delivery times vary by location and product type. Estimated delivery times will be provided at checkout and are subject to the fulfilment provider's standard timelines.

We are not responsible for delays caused by customs procedures, adverse weather, or other circumstances beyond our reasonable control.

4. Order Fulfilment

All orders are fulfilled by Prodigi, a third-party print-on-demand provider. Orders are subject to Prodigi's fulfilment terms, production timelines, and shipping policies. AIPrinter does not directly handle printing, shipping, or physical production of products.

5. Pricing and Payment

All prices are displayed in GBP and include applicable VAT where required. Payment is processed at the time of order placement using the payment methods available via Stripe or as otherwise indicated.

We reserve the right to correct pricing errors. If we discover a pricing error after you place an order, we will notify you and give you the option to proceed at the correct price or cancel your order for a full refund.

6. Your Right to Cancel (Consumer Rights)

UK/EU consumers have a 14-day cooling-off period to cancel most purchases under the Consumer Contracts Regulations 2013 (UK) and the Consumer Rights Directive 2011/83/EU. However, custom-made products are exempt from this right.

Since all AIPrinter products are custom-made to your specifications, you cannot cancel your order once production has begun, unless the product is defective or not as described.

7. Defective Products and Consumer Guarantees

Under UK/EU consumer law, products must be:

• As described
• Fit for purpose
• Of satisfactory quality

If your product is defective, damaged in transit, or not as described, you have the right to a refund, repair, or replacement. You must report defects within 30 days of receipt by contacting us at aiprinter@wamma.io with:

• Your order number
• Clear photographs of the defect or damage
• A description of the problem

We will arrange collection or provide a prepaid return label at no cost to you. Refunds will be processed within 14 days of receiving the returned item or your evidence of the defect, whichever is sooner.

8. User-Generated Content and Your Responsibilities

You are solely responsible for the designs you create using AIPrinter. You must not create designs that:

• Infringe on intellectual property rights of others (including copyright, trademarks, or other proprietary rights)
• Contain illegal, harmful, defamatory, or offensive content
• Promote violence, hate speech, discrimination, or illegal activities
• Violate any applicable laws or regulations

AIPrinter reserves the right to refuse, cancel, or refund any order that violates these guidelines. You agree to indemnify and hold AIPrinter harmless from any claims arising from your use of the service or content you create.

9. Intellectual Property in Your Designs

Designs created through AIPrinter using AI are subject to the terms of the AI model provider (Gemini). You retain usage rights to designs you create for personal and commercial purposes, subject to Google's usage policies and provided you have not infringed any third-party rights. AIPrinter claims no ownership of your designs.

10. Service Availability and Modifications

AIPrinter is provided on an "as is" basis. While we strive for high availability, we do not guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue any part of the service at any time.

We will provide reasonable notice of significant changes where practical, but are not required to do so for minor updates or emergency maintenance.

11. Privacy and Data Protection

Your use of AIPrinter is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with the UK GDPR and Data Protection Act 2018 (or EU GDPR where applicable). Please review our Privacy Policy.

12. Limitation of Liability

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under UK/EU law

Subject to the above:

• Our total liability to you for any loss or damage arising from or connected with these Terms or your use of AIPrinter, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the amount you paid for the specific product or service giving rise to the claim
• We will not be liable for any indirect, incidental, special, or consequential losses or damages (including loss of profits, revenue, data, or business opportunities) even if we have been advised of the possibility of such losses

13. Disputes and Complaints

If you have a complaint, please contact us at aiprinter@wamma.io. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

Alternative Dispute Resolution:If you are not satisfied with how we handle your complaint, you may be able to use an alternative dispute resolution (ADR) service. EU consumers can access the European Commission's Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

However, if you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in those jurisdictions. If you are an EU consumer, you retain the benefit of mandatory consumer protection laws in your country of residence.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our service, legal requirements, or for other operational reasons. We will notify you of material changes by:

• Posting the updated Terms on our website with a new "Last updated" date
• Emailing registered account holders for material changes that affect existing orders or stored data

Continued use of AIPrinter after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the changes, you should stop using the service.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

17. Contact Information

For questions, complaints, or concerns about these Terms or the service, please contact us at:

• Email: aiprinter@wamma.io
• Company Name: WAMMA LTD
• Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
• Company Number: 17187505